Complaints Procedure

If you have a complaint, please put this in writing by filling out the form below or by letter / email. We will then acknowledge and respond in line with the timescales set out below. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Your Complaint:
Please address your written complaint to Christine Coaker, Group PA. Please include as much detail as possible, including dates, names of any members of staff you dealt with and where you are able to enclose/attach any supporting evidence.

Our Acknowledgement:
Your complaint will be acknowledged and we will start our in-house complaints process | Timescale: Within 3 working days of your complaint.

Our Investigation:
Your complaint will be investigated and we will provide a formal written response addressing your specific complaints and proposing resolutions where appropriate | Timescale: Within 15 working days of your complaint.

The Property Ombudsman:
If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge | Timescale: You must refer your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter.

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
SP1 2BP
01722 333306
www.tpos.co.uk admin@tpos.co.uk

Phone Number:

01483 479100

Address:

Wix Hill House, Epsom Road, West Horsley, Surrey, KT24 6DY

Get In Touch

Get in Touch

“Curchods has been able to sell my house despite all the trouble and difficulties we had to face. I had a tenant in my house who needed to be evicted. The specific support and advice you have provided me with during the year was tremendous helpful. During the court process the support l got from you Owen & Daniel was always prompt and very empathetic towards my horrendous year l had to go through . I don’t think l would have survived this year without the support of your team and l am so thankful for all the professional advise which you have directed me to and the kind words of encouragement. Your entire team is not only a very heart warming and understanding towards any circumstances, but also brilliant in leasing and dealing with all parties involved in this case, the new buyer, my tenant, solicitors and other professionals who were involved in this last year. I wish you and your team all the best and I would always recommend Curchods again. I am settled in my home country Germany thanks to your great effort, persistence and determination. You have taught me a lot how to stay professional despite difficulties in life. With many thanks and good luck for your future”

Marose

11/2/2020

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