Frequently Asked Questions

Learn about the services we offer by reading the answers to our most frequently asked questions.

In this section we answer some of the frequently asked questions we often get asked when it comes to buying, selling, renting or letting your home. If you can't find the answer to your question, please feel free to contact us.

Are all your properties listed on our website?

No. Every year we arrange many sales and tenancies that never appear online and are never advertised to the public.  To find out about everything we have for sale and let and to find out about properties that are being discreetly marketed, you need to register with us.


As a seller or landlord, how do I find my own property for sale on your website?

When you sell or let your property with Curchods, you get given access to MyCurchods – our customer portal which provides information about your property sale/let, including conveyancing progress and updates, contract documents and correspondence and easy access to your property listing.


Who shows potential buyers and tenants around your property?

We know your time is valuable, which is why we accompany potential buyers and tenants on 100% of viewing appointments, which not only means more convenience and security for you, but also means our expert sales staff can really ‘sell’ the benefits of your property and help achieve the maximum price for your property.


Are you an independent mortgage broker?

Curchods Mortgage Services are ‘whole of the market’ mortgage advisers, which means they are often able to find lending options that High Street banks cannot match.  We can look at your position in detail and help you find the right mortgage product for your needs.

You can learn more about the products and services we offer at


Where can I find school and catchment area information?

Information about local schools, including catchment areas, OFSTED ratings, parent reviews and more, can be found on the Schools section of our website, or on the location tab of our property listings.


Which property portals do you advertise on?

When you sell or let your property with Curchods, we advertise it on all the UK’s leading property websites including Rightmove, Zoopla, Primelocation, OnTheMarket and Country Life. So you can be confident of having your home in front of thousands of buyers or tenants.


How much is your fee?

As a seller or landlord, you can take advantage of our No Sale/No Let, No Fee facility, which means you only pay when we sell or let your home – if we don’t succeed for you, you pay us nothing.


Where can First Time Buyers go for information?

If you’ve never bought a property before you’re bound to have a lot of questions, like who can help you find out what you can afford, who can explain the process to you.

Watch our first time buyer video below and then read our First Time Buyer articles on how to afford your first house purchase and how to prepare for making a mortgage application.


What is the housing market doing at the moment?

If you’ve not found it yet, the Curchods Blog is the best place to catch up on all the latest Curchods news and latest housing market information with regular property market overview commentary provided by our area managers.

You can also subscribe to our newsletter for the latest housing market info direct to your inbox.


What professional regulatory bodies do you belong to?

All of our 24 residential sales branches are now officially licensed under Propertymark the UK’s leading independent regulatory body. This means your local residential sales branch is one of a very few number of local agents who are licensed.

The Property Ombudsman’s role in residential sales is to provide fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with TPO as an Approved Estate Agents Redress Scheme. Firms who are members follow the TPO Code of Practice for Residential Sales.

We are part of the Tenancy Deposit Scheme (TDS), ensuring our Landlords and Tenants are covered at all times throughout the letting process.

The Property Ombudsman is able to consider disputes referred by landlords or tenants and relating to lettings and management agents that are members of the Scheme. These agents follow the TPO Code of Practice for Letting Agents.

Note that disputes relating to repayment of deposits paid by tenants and which are protected by an approved Tenancy Deposit Scheme should be referred to the relevant Deposit Protection Scheme.

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