Under the terms of your tenancy you are obliged to report all problems as soon as practicable so that we may send in a contractor to take the necessary action. If you are not able to be present at the property to allow access to a contractor, we do have a Management set of keys which could be released to the contractor, subject of course to your agreement.
If you do experience any problems, you should immediately report them to the Property Management Department that can be reached by email firstname.lastname@example.org or by calling Tel: 01932 221125.
Please do not contact a contractor directly, or attempt to carry out any repairs which require specialist knowledge yourself – you might make the problem worse. All repair work has to be agreed and arranged by ourselves on behalf of the Landlord and carried out by an approved contractor. If you have a Porter/Concierge/Caretaker, please seek their assistance, as they may be knowledgeable in regard to your problem.
We would draw your attention to your Tenancy Agreement which also states that you have a duty to use the premises in a ‘tenant-like manner’, in other words to take proper and reasonable care of the property and not to allow it to fall into disrepair or to wilfully or negligently cause damage.
Damage through negligence on the part of the tenant is not covered by wear and tear and the cost of repair, replacement or reinstatement of any damaged items will be recovered from you if due care is not taken.